four people are dead. dozens are hurt, and one of the nation's busiest commuter rail services is disrupted when a train runs off the tracks in new york city. >> i thought i'm going to die, to be honest. i thought i'm going to die. health care fixed. obama administration says it's worked out most of the bugs from healthcare.gov but w more work is needed on the troubled insurance website. and drone drop-off? amazon unveils its futuristic plan to deliver your purchase to your doorstep in under an hour. captioning funded by cbs this is the "cbs morning news" for ay, de this is the "cbs morning news" for monday, december 2nd, 2013. good morning. good to be with you. i'm anne-marie green. well, federal transportation officials have begun their investigation into the deadly crash of a new york city

commuter train. at least four people were killed and more than 60 others injured. the metro north train was on its way from poughkeepsie to manhattan when it jumped the tracks as it rounded a curve yesterday morning. investigators are now looking into the train's speed, possible mechanical issue, and human error. marlie hall is at the crash site. marlie, good morning. >> reporter: good morning, anne-marie. federal investigators continue to pore over this crash site this morning trying to determine what led to that deadly train derailment. investigators are trying to determine what caused a commuter train to jump the tracks, killing four and injuring more than 60. the investigation appears to center around how fast the train was moving as it reached a curve in the bronx just north of manhattan. >> we have not spoken to the conductor. we anticipate interviewing the train crews in the next day or two. >> reporter: a law enforcement source tells cbs news the

train's engineer william rockefeller jr. tried to apply the brakes but they weren't working. the ntsb will uncover data reporters which will tell the speed the train was traveling. >> they'll know the speed at which the train was traveling. they'll also know if the engineer attempted to apply the brakes or not. they'll also know whether the brakes were working. >> reporter: some passengers thought they were going to plunge into the water. >> i thought i was going to die. >> reporter: this passenger says people were tossed around like rag dolls. >> i could see some people flying from my left side to the rightside. >> reporter: james lovell is among the dead. his son posted this message online. this feels like an awful nightmare that i can't wake up from. rest easy dad. i love you. as deadly as that derailment was, it could have been far worse had it happened on a weekday. officials say it was about half full at the time of the crash. anne-marie?

>> all right. marlie hall in the bronx in new york. thank you, marlie. well, three railway workers were killed when a trail deremad derailed in southern new mexico. three railway workers were killed when a train derailed in southern new mexico. the train was carried iron ore when it derailed saturday in las cruces. the three victims were the only people on board. the locomotive jumps the tracks and ended up in a ditch. the others remained on the track. four turned on their side. officials say it may take several weeks to determine a krosh. in scotland the death toll rowe rose to nine this morning in a helicopter crash. a police chopper crashed into a crowded nightclub in glasgow on friday. as charlie d'agata reports crews continue to comb for victims. >> reporter: beneath the debris and twisted helicopter wreckage, search teams found what they feared. deputy police chief rose fitzpatrick delivered the news. >> i can confirm that earlier this morning the body of another person was removed from the incident site.

>> reporter: police warned there may be more. they released the names of some of the victims, including 36-year-old police officer kirsti nelis seen here in front of the very helicopter she died in when it tore through the roof of a crowded pub. at a service in glasgow cathedral, schoolchildren lit candles for each of the victims of friday's crash. after the service linda boden, a pub regular, fought back tears. >> you're enjoying yourself and then -- >> reporter: pat o'mara led the squad of paramedics after the crash. his team knew the helicopter crew well. >> as you can imagine, they were quite emotional. there was some tear this morning. and we were thinking about, you know, our colleagues who died as well as all the other people who died. >> reporter: of 12 people still hospitalized, three remain in intensive care, and some people are still missing. as to what caused the crash,

questions are focusing on the possible failure of a fuel line, something that would have caused not one but both engines to fail, and we spoke to the manufacturers who told us they couldn't be sure whether this particular helicopter had been fitted with a black box. charlie d'agata, cbs news, glasgow, scotland. the obama administration says its health care website has improved but that more work is needed. the administration set a december 1st deadline to fix the troubled website. health and human services officials said the worst of the glitches and delays may be over. susan mcginnis is in washington with the details. susan, good morning. >> anne-marie, good morning. it was two months ago that healthcare.gov opened for business. since then with too many glitches and crashes and bugs to count, the site became an embarrassment to the white house. well, now, after a massive reworking, the administration says the site will work for most of the people most of the time. the government estimates more

than 800,000 people will now be able to shop for insurance coverage every day. more than 50,000 people can log onto the website at one time. the administration's chief trouble shooter says the difference is like night and day from the website's disastrous startup. >> we have a much more stable system that's reliably open for business, and that's important because at the end of the day, we need high system uptime so the consumers are able to use the system, seek information, fill out applications, shop, and enroll. >> more than 400 bugs have been fixed, and software improvements have been made in the past month. response times have been reduced from eight seconds in late october to less than one second. and error waits when a page freezes or sends bad information are down from 6% to less than 1%. but there are still problems with getting accurate information to insurance

companies, and there's also the issue of security. >> the security of this site and the private information does not meet even the minimal standards of the private sector, and that concerns me. >> reporter: and critics contend no matter how well the website works, the obama plan is flawed. that many americans will end up paying more for health insurance and have fewer choices. but this morning the fix is a relief to democratic lawmakers who have been trying to defend the botched rollout. >> this is the equivalent of having a great item that you want to buy in a store but not being able to get through the front door. it sounds like the front door has been opened successfully now, and hopefully we're going to have americans get access to that health care they desperately need. >> now, people buying coverage through the insurance marketplaces have until december 23rd to sign up for plans to ensure that they have coverage on january 1st, and there's still no telling whether this website could handle the increase in volume expected as that next big deadline approaches. anne-marie? >> just a few weeks to go. i hope it all works out. susan mcginnis in washington,

thank you. well, coming up on the "morning news," a holiday tragedy. we remember "fast and furious" star paul walker, killed in car crash. and in "moneywatch," drones to your doorstep? this is the "cbs morning news." this is the "cbs morning news." we had a great spot, not easy to find, but worth it. but with copd making it hard to breathe, i thought those days might be over. so my doctor prescribed symbicort. it helps significantly improve my lung function starting within five minutes. symbicort doesn't replace a rescue inhaler for sudden symptoms. with symbicort, today i'm breathing better. and that means...fish on! symbicort is for copd including chronic bronchitis and emphysema. it should not be taken more than twice a day. symbicort may increase your risk of lung infections, osteoporosis, and some eye problems. tell your doctor if you have a heart condition or high blood pressure before taking it. with copd, i thought i'd miss our family tradition.

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freezing rain is blamed for a massive pileup in massachusetts on sunday. the chain reaction involved more than 60 cars and several tractor-trailers. about three dozen people were treated at worcester area hospitals. the interstate was closed while crews removed the smashed vehicles. and fans are remembering actor paul walker this morning. they built a makeshift memorial near where he and a friend died in a fiery car crash outside los angeles on saturday. they're leaving flowers and notes for the 40-year-old movie star. as carter evans reports, investigators are trying to figure out what happened. >> reporter: paul walker may

have been best known for his starring role in the "fast and furious" film series. but his love for fast cars went beyond the big screen. on saturday walker was a percentage in this porsche carrera gt when it burst into flames after slamming into a tree, killing walker and his friend rodas. jim torp saw the pair moments before the crash. >> roger backed it into the garage and paul jumped in and said, hey, let's go for a drive. so they went for a little drive, and this is what happened. >> reporter: it was less than a half mile from the auto shop. friends rushed to help when they heard the impact. >> there's nothing. we tried. we went through five extinguishers. >> reporter: antonio holmes knew both men. >> they were trapped. employees, friends of the shop, we tried. >> reporter: the los angeles county sheriff's department says speed was a factor.

everything else about the crash remains under investigation. walker was a fixture in the previous six "fast and furious" films, and was due to leave for atlanta to finish the seventh installment. production is now on hold. walker's death prompted a large outpouring online including this friend from long-time co-star vin diesel. brother, i will miss you very much. i am absolutely speechless. paul walker was 40 years old. carter evans, cbs news, los angeles. well, china launched its first lunar rover this morning. the unmanned spacecraft is on its way to the moon. it will survey the landscape and geology and then send back images. the robotic craft called jade rabbit is expected to land in mid-december. china will become only the third country after the u.s. and the former soviet union to make a soft landing on the moon. on the "cbs moneywatch" now, time to click and shop for cyber monday, and amazon unveils plans

for drone deliveries. wendy gillette is at the new york stock exchange with that and more. good morning, wendy. >> good morning, anne-marie. this is, of course, cyber monday, the biggest sales day of the year for online shopping. the national retail federtion expects 131 million americans will shop online today compared to 129 million last year. online sales in the u.s. rose 17.3% on thanksgiving and black friday, but be warned if you plan to shop online from work. employers are cracking down. there were more shoppers in the store this year over the four-day thanksgiving weekend including black friday, but they spent less. 141 million americans went shopping over the holiday weekend, up from $137 million last year, but they spent nearly 3% less. experts say heavy and earlier discounts took a toll on retail sales. asian stocks were higher after manufacturing stocks from

china showed steady growth. hong kong's hang seng gained half a percent. tokyo's nikkei was flat. wall street is certainly on a row launching its longest streak in nearly a decade. but at the end of a holiday shortened week, stocks were mixed. the dow jones industrial average lost nearly 11 points. the nasdaq composite gained 15 points on friday. "the hunger gamgams:catchin fire" earned $70 million. "frozen" opened with $60 million. both set thanksgiving weekend box office world. "author:the war of the dark world" came in third. anne-marie, in the not too distant future your am son delivery could be delivered by drone. jeff bezos told cbs news last night that amazon is testing a drone delivery system that would deliver packages using small unmanned aircraft.

the service is called prime air and would deliver packages in 30 minutes or less. the system could be operational in less than five years. that is certainly very hard to imagine, right, anne-marie? >> i can see the drones are flying but i don't know if the idea will. you any, if i can return my items via drone, i would definitely do that. i hate having to go to the post office. >> i don't know if that's going to happen but jeff bezos said in the interview last night he was actually delivering the amazon packages himself to the post office 18 years ago. everything has changed now. >> if anyone can pull it off, i'm sure amazon can. wendy gillette at the new york stock exchange. thank you, wendy. well, you can watch all of charlie rose's interview with amazon's jeff bezos online at cbsnews.com. a touchdown pass you have to see to receive by the chicago bears receive alshon jeffery. and raining green on black friday. this is the "cbs morning news." reigning green on black friday.

this is the "cbs morning news." realized they needed one thing...and fast. mom, i need a bathroom. [ male announcer ] that's when the charmin tailgating potties rolled in, providing real relief to everyone. it felt like i was at home. that was an awesome experience! [ male announcer ] clutching victory from the seat of defeat, charmin saved the day. we scored a td with this tp. [ male announcer ] tailgating potties. one more way the charmin relief project is helping people enjoy the go. and better is so easy withrning tyou cabenefiber.o something better for yourself. fiber that's taste-free, grit-free and dissolves completely. so you can feel free to add it to anything. and feel better about doing it. better it with benefiber. ♪ [ male announcer ] laura's heart attack didn't come with a warning. today her doctor has her on a bayer aspirin regimen to help reduce the risk of another one. if you've had a heart attack, be sure to talk to your doctor before you begin an aspirin regimen.

♪ nothing says, "you're my #1 copilot," like a milk-bone biscuit. ♪ say it with milk-bone. here's look at today's forecast in cities around the country. new york will be cloudy today. miami rngs sunny today, 79. rain in chicago. sunny in dallas and los angeles. and time now for a check of the national forecast. the northwest is in for a winter-like storm today. rain and mountain snow will move south from the canadian border.

snow from that same storm will fall from north dakota to wisconsin. in the south showers are possible from mississippi to parts of the carolinas, and the northeast will be mainly dry today. in sports, pride on the line as two nfc east rivals try to right their disappointing season. the giants facing the redskins. washington jumps out with a 14-0 lead early in the game, but new york's andre brown answers with two touchdowns. the giantss win, 24-17. it's washington's fourth straight loss. after a 9-0 start, the kansas city chiefs are losers of three straight. denver's eric denver hauls in four touchdowns from peyton manning as the broncos top the chiefs, 35-28. denver now holds the afc's best record at 10-2. and a chicago bears receiver alshon jeffery turns in a monster performance in the third quarter. he catches a long pass and goes 80 yards for a touchdown.

later in the third, jeffrey makes an improbable catch along the sideline for a 46-yard touchdown, but it's not enough as minnesota tops chicago in overtime, 23-20. when we return, an anchorman goes for laughs. the legendary ron burgundy delivers the news during a real newscast in bismarck. ♪ hark how, sweet silver bells ♪ ♪ all seem to say throw care away ♪ ♪ from everywhere, filling the air ♪ [ female announcer ] chex party mix. easy 15-minute homemade recipes you just pop in a microwave. like caramel chocolate drizzles. happier holidays. chex party mix. ha[ female announcer ] if you love natural creamers, you'll love coffee-mate natural bliss. it makes coffee delicious with only four simple ingredients -- milk... cream... sugar... ♪ ...and a touch of flavor. ♪ simply put, it's everything you need for a delicious cup of coffee.

coffee-mate natural bliss. coffee's perfect mate. naturally. nestle. good food, good life. [ male announcer ] the rhythm of life. [ whistle blowing ] where do you hear that beat? campbell's healthy request soup lets you hear it in your heart. [ basketball bouncing ] heart healthy. [ m'm... ] great taste. [ tapping ] sounds good. campbell's healthy request. m'm! m'm! good.® the reason the boy's age.. d the water itself.. may have helped save his life. four people are dead after a commuter train crash in newk city. the latest on the investigation into how it derailed. holiday shopping season continues with cyber mondayy retailers are in need of so big sales today. join us for kpix 5 news this morning... beginning at 4:3 here's a look at the nd,,,,,

forecast in some cities around , the country. about washington, d.c., sunshine, high of 53. atlanta can expect showers. st. louis, clouds and sun. sunny in denver. rain and snow in seattle. and it rained cash at the mall of america on black friday. a minnesota man tossed $1,000 bills from an upper floor of the mall. the choir performed "let it snow" as the bills floated down. well, the police cited serge

vorobyov. he says he's going through a tough divorce and hopes positivity comes back to him. and a fake newsman made it into a real newscast this weekend. tv viewers in north dakota got their news from ron burg guy saturday night. >> amber, you look lovely tonight. >> thank you, ron. you too. >> are you married? >> no. >> i am. don't get any ideas. it's not too often you can call a sheriff's deputy dummy and get away with it even though i have. in north dakota, there's an exception. >> actor and kmiedian will ferrell reprices his anchorman role on kxmb-tv. he's joined by amber schatz. you know what? any time he wants to come by this set, come on over. the giant panda born at the national zoo born 100 days ago has a name this morning. she will be called bao bao

maning treasure or precious. the name was unvalid on sunday. bao bao weighs 11 pounds and will make her public debut early next year. we'll be q ♪ ♪ 4 lightning bolts ♪ 3 creepy gnomes ♪ 2 angry geese no one delivers the holidays like the u.s. postal service. ouncer ] priority mail flat rate is more reliable than ever. and with improved tracking up to 11 scans, you can even watch us get it there. ♪ guys... [ female announcer ] pillsbury cinnamon rolls, with cinnabon cinnamon, are an irresistible sunday morning idea. nothing calls them to the table faster. make breakfast pop! and better is so easy withrning you cabenefiber.o something better for yourself. fiber that's taste-free, grit-free and dissolves completely. so you can feel free to add it to anything.

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in colorado is taking on an important project. it's helping people recover precious memories after this summer's flooding disaster. as barry petersen reports it's being done one photograph at a time. >> reporter: it wasn't just how bad it was but how much was lost, and for these women working in family garage, it's now about how much can be saved. >> hey, grandma. all right. >> reporter: they are carefully rubbing and washing family photos. rescued from flooded homes. professional photographer helter knierim was helping cleaning

waterlogged basements and saving pictures and vowed to save them. when word spread, other flood victims brought their pictures. >> i imagine it means they have a little piece of themselves back when so much was taken away. >> reporter: you can rebuild your life from memories of lives. >> right. >> reporter: she pressed friends into service. meg blum and diana ewing who brought a surgical skill to getting pictures out of soaked albums. and what's it like when you work with a picture that's really damaged and then you save it. >> that's a great feeling. >> reporter: you saved it. it's going to be okay. >> yep. it's going to be okay. >> reporter: okay was not something andrea montoya expected after her basement filled with water. were the pictures actually under water at some point? >> oh, yes, they were. just remembering that image in my head is -- it's a heartbreaking feeling. >> reporter: she trusted them to heather without much real hope. what is your expectation?

>> my wish is that i'll get 10% or 15% of them back. >> reporter: boy, was she in for a surprise. >> oh, my god. you rescued them. >> reporter: not one or two, but hundreds, all of them saved. >> they're all pretty good. >> oh, my pretty baby. >> reporter: the only photos of her kids when they were kids. >> there's my picture of me with my daughter at her first birthday party and the only picture she has from her own childho childhood. >> oh, they're precious. oh, these were destroyed. >> reporter: and -- >> oh, my dad. >> reporter: -- of her late father. >> you've given our family stories back to us. these would have been lost. oh, sweetheart. >> look at that. >> i think that's what keeps us going right now is that moment where you get to see the picture and you get to hand the pictures back to the family. >> i was so discouraged, and i

felt like so much was lost and so much history. >> reporter: memories that have come back home. barry petersen, cbs news, boulder, colorado. well, coming up after your local news on "cbs this morning," we'll have an update on the new york commuter train derailment. that's the "cbs morning news" for this monday. i'm anne-marie green. have a great day. -- captions by vitac -- www.vitac.com anne-marie green. have a great day. -- captions by vitac -- www.vitac.com

your realtime captioner is mrs. linda m. macdonald and i'm frank mallicoat good morning, everyone. it's monday, december 2. i'm michelle griego. >> yeah. cyber monday! i'm frank mallicoat. it's nearly 4:30. let's get you out the door the second day of december. >> yes. the weekend was night a lot of

hazy sunshine, but clouds creeping down into california. you can see it moving our way. much colder air headed in our direction. we'll talk about that coming up. >> caltrans's roadwork has been picked up at the bay bridge a little ahead of schedule. we'll be talking more about the fog and how it's impacting your morning commute. a full traffic report in a few minutes. >> on a monday, thank you, liz. new this morning some shaking in the south bay. two earthquakes were felt in the gilroy area overnight. the first was magnitude 2.5 at about 1:35 this morning. then a stronger quake struck at 2:05. it was magnitude 3.7. both were centered four miles south-southeast of gilroy. we have had no reports of damage or injuries. >> wow. it is the best early christmas present all of us could possibly imagine. a bay area toddler who nearly died